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OPUS21 About Solutions Contact 651-255-0903 lynn.shuba@opus21ms.com Welcome to OPUS 21 Management Solutions - We Are Utility Billing Experts. The Power To Do More TM Choose OPUS 21 Management Solutions as your sole source provider for managing your utility billing. We offer utility billing solutions for city & county governments, property management, and private utilities. Scroll Down To Learn More Get to Know OPUS 21 What We Do OPUS 21 Management Solutions has been providing Utility Billing & Business Office Solutions for almost 20 years. With utility prices, customer demands and service issues all on the rise, it's a real challenge to keep your costs down while keeping your performance up. Turn to the experts at OPUS 21 for help. Headquartered in St. Paul, Minnesota, we provide professional business management and outsourcing solutions in Utility Billing that strengthen and improve your business operations. Offices and production in Minnesota, Florida, and Colorado. As utility industry support specialists, we offer a wide array of solutions for managing customer relationships and fine-tuning your internal resources to help you achieve your organization's goals. We bring simplicity to your utility billing by providing a utility billing software that is seamless with many more solutions that can be tailored to your organization's needs. Founded in 2000, OPUS 21 provides Solutions for over 180 utility billing sites nationwide! CHOOSE OPUS 21 Solutions CONVERSION OPUS 21 does the work LIVE Launch the simplicity We work directly with our clients to develop the best pairing of services to fit their current needs. With over 100 conversions, OPUS 21 utilizes a proprietary program called DARTS that cleanly takes your data and loads it into OPUS 21 's Utility Billing. We do the work! Once the conversion period is completed, your organization will "Go-Live" with OPUS 21 's utility billing solutions that make it simple! Utility Billing CIS Customer Service Customer Portal Cloud-based software specifically for Utility Billing. Our staff manages your billing and exception processing, with real-time field contact. With our extended business hours, our staff can manage your utility’s phone calls. Full-time or part-time, pay only for what you need. With 8 payment channels, real-time account updates and automatic account linking for landlords and large accounts, your customers will be able to easily manage their account. Bill Print & E-Billing Payment Processing Training & Skills Development Sophisticated bill printing driven by state-of-the-art software. We offer customized messages on bills, along with electronic bill presentment. Customer accounts will show real-time payment updates, while OPUS 21 staff can manage the “white mail” and exception processing. Our qualified staff can also manage lock-box payments. OPUS 21 offers customized training for improved customer service, in-house collections and leadership development. With an emphasis on attitude change and skills development, designed to increase customer satisfaction. Almost 20 Years of Experience 180+ Utility Billing Sites 100+ Conversions The Power To Do More TM Bringing the simplicity of utility billing by enhancing how you do business with The Power To Do More TM Experience - The power to gain insight OPUS 21 uses the "Prism Approach" to shed light on how you're doing business. This Method provides unique perspectives on how you can strengthen, enhance, and accelerate your current operations. Giving you the resources and The Power To Do More TM . Performance - The power to enhance employee skills We offer several programs to help prepare your employees so they can reach their peak performance. These programs are designed to deliver critical thinking skills training and education for improved customer service, effective collections, and leadership development. Relationships - The power to maximize strengths To offer you tailored solutions for customer information and utility billing services, OPUS 21 developed PRISM CLOUD utility billing solutions to host and manage your customer data as well as serve as your sole source provider. Leadership - The power to improve day-to-day performance Most experts will agree, in today's marketplace, organizations of all kinds can't be content doing business as usual. Every organization needs to be mindful that continued success is based on finding ways to do things better, faster, and more cost effective. Contact - The power to reach your customers Offering the best customer service to your utility customers either on a full-time or part-time basis. We can serve as your central contact center with our trained CSR staff. This means you can use your CSRs for other strategic priorities, or you can simply use us. Affiliates - The power to partner with the experts We provide you with dedicated professionals who will work as part of your team to produce outstanding service, in-depth account knowledge and uninterrupted accessibility. Our staff of experts can serve as an extension of your office with seamless integration. Customer Access 2.0 Introducing OPUS 21 Takes Payments To A New Level! Real-time Data Pump OPUS 21 's Customer Web Portal allows a data exchange reflecting your customers payments for your CSRs to view real-time! 8 Payment Channels Through our alliance partner, it is easy for your customers to pay using Online portal, pay by customer service, pay by phone, pay by text, mobile payments, counter payments, Online Bank Direct and even kiosks! Advanced Mobile Solution No app to download. Customers go directly to the payment site on their mobile devices which has been optimized to look and feel like a mobile application! Frequently Asked Questions Do we need any special licensing or software to use OPUS 21 ? OPUS 21 is a cloud-based software, so if you have a computer or tablet, with Internet connection, you can access your data in the office or in the field. What payment options does OPUS 21 offer for your customers to pay their utility bills? OPUS 21 , through our alliance partner, offers 8 different payment channels including Pay by Phone, Customer Web Portal, and via Text Message. Can we migrate off our current software directly to OPUS 21 ? With over 100 conversions, OPUS 21 utilizes a proprietary program called DARTS that cleanly takes your data and loads it into OPUS 21 Utility Billing. We do the work for you! Why are utilities choosing OPUS 21 ? Utilities like using a sole source provider for their data hosting, bill print, payment processing and customer service. Request For Call Back Would you like to speak with OPUS 21 about our solutions? Please complete the form and a member of our team will be in touch with you! First Name* Enter Email* Submitting Form... The server encountered an error. Form received. Submit What would you like to discuss? Last Name* Phone* City/County/Utility Name* Contact Us Today! 651-255-0903 Solutions Corporate Office OPUS 21 Management Solutions offers city & county governments, property management, and private utilities a full suite of services in the Utility Billing Industry. Utility Billing CIS Customer Service Customer Portal Bill Print & E-Billing Saint Paul, MN 55125 651-255-0903 lynn.shuba@opus21ms.com Payment Processing Training & Skills Development © Copyright OPUS 21 Management Solutions. All rights reserved. OPUS 21 , through our alliance partner, offers 8 different payment channels including Pay by Phone, Customer Web Portal, and via Text Message. About Solutions Contact Us...